These Terms and Conditions define the rights and obligations of:

• Dwish, publisher of the website https://dwish.com, and
• The User, any natural or legal person placing an order through the platform.

The service allows users to place and pay for orders online, then collect them in person at the selected restaurant.

The website is published by Dwish, a company registered in France.

Using the Dwish website or app implies full acceptance of these Terms.
If you do not agree, please refrain from using our services.

Dwish reserves the right to modify these Terms at any time. The applicable version is the one in effect on the date of your order.

Dwish provides a click-and-collect ordering system that allows users to:

• Select dishes from partner restaurants;
• Place and confirm orders online;
• Choose a pickup time;
• Pay securely through integrated payment solutions.

Restaurants remain solely responsible for meal preparation, product quality, and pickup service.

Placing an order may require creating a user account.
You agree to provide accurate and up-to-date information, particularly regarding your name, phone number, and email address.

You are responsible for maintaining the confidentiality of your account credentials.

Orders are binding once confirmed on the site and acknowledged by Dwish or the partner restaurant.

• Orders may not be modified or cancelled once preparation has begun.
• Dwish reserves the right to refuse or cancel an order in the event of suspected fraud, payment failure, or abuse.

You will receive an order confirmation by email summarizing key details (restaurant, pickup time, total amount).

Prices shown on the site are indicated in euros (€), inclusive of applicable taxes.

Payment is made online via secure payment systems at the time of ordering.
Dwish does not store payment card details.

If a technical issue prevents order fulfillment, your payment will be automatically cancelled or refunded.

You are responsible for collecting your order at the selected restaurant and time.

If you fail to collect your order within the designated window, the restaurant may dispose of the meal without refund.
Dwish and the restaurant cannot be held liable for late pickup.

Menus and items are offered within the limits of available stock. In the event of unavailability, the restaurant may offer a replacement product or cancel the order with a refund.

Dwish provides the technological interface connecting users and partner restaurants.

Restaurants are solely responsible for:

• Food preparation and hygiene;
• Allergen and ingredient information;
• Compliance with health and safety standards.

Dwish cannot be held liable for issues related to food quality, preparation, or consumption.

Dwish processes personal data in accordance with its
Privacy Policy.

This includes data necessary for order management, communication, and legal compliance.

All elements of the Dwish website — text, images, logos, design, and structure — are protected by intellectual property law.

Any reproduction, distribution, or exploitation without prior authorization is prohibited.

Dwish shall not be held liable for any failure or delay caused by events outside its reasonable control, including but not limited to strikes, power failures, or network outages.

These Terms are governed by French law. Any dispute relating to their interpretation or execution shall fall under the jurisdiction of the competent French courts.